Frequently Asked Questions

Getting started is easy! Simply download the app from the App Store or Google Play, create your account, and complete your health profile. The app will guide you through setting up your dietary preferences and health goals to provide personalized recommendations.

Our scanning technology is highly accurate, with a 99.2% success rate in identifying food products. Our database contains over 2 million food items, and we continuously update it with new products and nutritional information based on third-party, peer-reviewed clinical studies.

Our patented algorithm analyzes ingredients against peer-reviewed clinical studies to calculate cumulative efficacy and impact for multiple medical conditions. The grades consider your personal health profile, dietary restrictions, and wellness goals to provide personalized recommendations.

The app requires an internet connection for scanning and accessing our database. However, you can view your recently scanned items and saved favorites offline. We recommend staying connected for the most accurate and up-to-date information.

Our platform considers a wide range of medical conditions including diabetes, heart disease, hypertension, food allergies, digestive issues, and many others. The recommendations are based on clinical evidence and can be customized based on your specific health profile and goals.

Yes, we take privacy and security very seriously. All personal health information is encrypted and stored securely in compliance with HIPAA regulations. We never share your personal data with third parties without your explicit consent.

If a product isn't found, you can submit it through the app for review. Our team will add it to the database within 24-48 hours. You can also manually enter product information to get preliminary recommendations based on the ingredients you provide.

Try closing other apps running in the background, ensure you have a stable internet connection, and restart the app. If issues persist, try clearing the app cache or updating to the latest version. Contact our support team if problems continue.

You can update your health profile anytime by going to Settings > Health Profile in the app. Make sure to update your information regularly to ensure the most accurate recommendations, especially if your health conditions or dietary needs change.

The app is available for iOS devices (iPhone 8 and newer) and Android devices (Android 7.0 and newer). We also offer a web-based version for desktop users. The app works best on devices with good camera quality for optimal scanning results.